Terms and Conditions

1. Definitions

“Platform” — The flyk web application, mobile application, APIs, widgets, embeds, and all related software and services available at flyk.app.

“Company,” “we,” “us,” or “our” — Flyk, Inc., a Delaware corporation with operations in San Ramon, California.

“Business Owner” — An independent service professional (coach, wellness practitioner, tutor, legal or financial advisor, home services provider, or other service category) who registers on the Platform to make their services discoverable and bookable.

“Client” — A person who discovers, contacts, books, or otherwise engages with a Business Owner through the Platform, including interactions originating through third-party AI agent platforms.

“Consumer Agent” — Any third-party AI assistant or agent (including but not limited to OpenAI ChatGPT, Anthropic Claude, Google Gemini, Apple Siri, Amazon Alexa, and similar) that accesses the Platform via published APIs, MCP integrations, UTCP endpoints, or the Agent-Friendly Open Discovery Protocol (AFODP).

“AFODP” — The Agent-Friendly Open Discovery Protocol, an open protocol published by flyk that enables AI agents to discover and interact with Business Owner profiles in a standardized, machine-readable format.

“Agent Card” — A structured JSON document published by flyk on behalf of a Business Owner that describes the Business Owner’s identity, services, availability, pricing signals, and reputation in a machine-readable format conforming to the AFODP specification.

“Booking” — A confirmed reservation between a Client and a Business Owner for a specific service session, date, and time, created through the Platform.

“Session” — A service delivery interaction between a Business Owner and a Client arising from a Booking.

“Subscription” — A recurring SaaS fee paid by a Business Owner to access Platform features according to the plan they choose. Plans and their prices are displayed at checkout.

“Content” — Any text, data, images, audio, video, credentials, reviews, or other materials submitted to or generated on the Platform.

“Attestation” — A cryptographically signed record of a reputation event (e.g., completed session, verified credential, Client review) stored in the Platform’s append-only attestation ledger.

2. Acceptance of Terms

By accessing or using the Platform, you represent that:

• You are at least 18 years of age or the age of majority in your jurisdiction;
• If registering as a Business Owner, you have the legal authority to offer and deliver the services you list;
• If registering on behalf of a business entity, you have authority to bind that entity;
• You have read, understood, and agree to these Terms, our Privacy Policy, and our Acceptable Use Policy, each of which is incorporated by reference.

We reserve the right to modify these Terms at any time. We will provide notice of material changes via email or prominent notice on the Platform at least 14 days before changes take effect. Your continued use of the Platform after the effective date of any changes constitutes acceptance of the revised Terms.

3. Platform Description and Role

3.1 flyk as Infrastructure

flyk is a business-side infrastructure platform. We enable independent service professionals to create AI-powered agent profiles, make their services discoverable by AI assistants and search tools, and manage bookings, availability, payments, and reputation — all from a single platform. flyk is not a marketplace intermediary and does not control the substance of services delivered between Business Owners and Clients.

3.2 The AFODP Protocol

flyk publishes and maintains the Agent-Friendly Open Discovery Protocol (AFODP), an open standard that enables Consumer Agents to discover Business Owner services in a machine-readable format. When a Consumer Agent queries the flyk registry on behalf of a user, it receives Agent Cards containing Business Owner information. flyk does not control the outputs, recommendations, or interpretations made by third-party Consumer Agents based on AFODP data.

3.3 No Employment or Agency Relationship

Business Owners are independent contractors, not employees, agents, or partners of flyk. flyk does not supervise, direct, or control the services Business Owners offer or deliver. Clients contract directly with Business Owners; flyk is not a party to any service agreement between a Business Owner and a Client.

3.4 Platform Changes; Channels and Features

flyk is actively developed. We may add, modify, replace, or discontinue any feature, communication channel, integration, model provider, or protocol surface at any time, and we may enable or disable any of them for some or all Business Owners at our discretion. The channels a Business Owner can enable today include phone, SMS, WhatsApp, website chat, and machine-readable discovery surfaces; this list is illustrative, not a commitment, and nothing in these Terms obliges flyk to offer, continue, or maintain any particular channel, integration, or third-party provider. Where a change materially and adversely affects a feature you are actively paying for, we will give notice as described in Section 2.

4. Business Owner Accounts and Obligations

4.1 Registration

To register as a Business Owner, you must provide accurate, current, and complete information about yourself and your services. You are responsible for maintaining the accuracy of your profile at all times. flyk may verify certain information (such as professional credentials) but is not obligated to do so and does not warrant the accuracy of Business Owner-submitted information.

4.2 Website Analysis and AI-Generated Content

By providing a website URL in your Business Owner profile, you authorize flyk to periodically access and analyze publicly available content on that website for the purposes of operating the Platform. This includes, but is not limited to:

• Pre-populating your Business Owner profile and generating your Agent Card during onboarding;
• Generating and optimizing AI-powered marketing content (social posts, blog outlines, email campaigns, SEO metadata, service descriptions, and review responses);
• Computing your GEO (Generative Engine Optimization) score and providing recommendations to improve your discoverability by AI agents;
• Keeping your Agent Card, profile, and marketing materials current with your latest offerings.

flyk only accesses publicly available pages on the open web. flyk does not access password-protected areas, private databases, or any content that is not publicly accessible. Website content may be cached for up to 24 hours to improve performance; you may refresh or clear this cache at any time from your dashboard. You may remove your website URL from your profile at any time to stop all website analysis. You are responsible for reviewing and correcting any AI-generated content before publishing or using it.

4.3 Subscriptions and Fees

Business Owners pay a recurring subscription fee for the plan they select. Current plans, prices, billing intervals, and any introductory or trial period are displayed at checkout, and the price and terms shown to you at the time of purchase govern your subscription. Subscription fees are billed in advance for each billing period, following any applicable trial period.

flyk charges no platform transaction fee, commission, or percentage of any Client payment, on any tier. Client payments are settled directly to the Business Owner through the payment processor; payment-processor fees (e.g., Stripe’s processing fees) are separate and governed by the Business Owner’s agreement with the processor. All fees are in USD. We reserve the right to adjust subscription fees with 30 days’ notice.

4.4 Business Owner Responsibilities

Business Owners are solely responsible for:

• The accuracy, legality, and quality of services they offer and deliver;
• Maintaining any required professional licenses, certifications, and insurance;
• Complying with all applicable laws regarding their services, including professional regulations, tax obligations, and consumer protection laws;
• Setting accurate availability, pricing, and cancellation policies;
• Fulfilling all confirmed Bookings or providing timely notice and appropriate refunds for cancellations;
• The content they submit to the Platform, including profile information, service descriptions, and credentials.

4.5 Portable Reputation

flyk generates cryptographically signed, portable reputation profiles for Business Owners based on Platform transaction data and verified attestations. Business Owners own their reputation data and may export it at any time. flyk may retain anonymized, aggregated reputation signals for platform integrity purposes even after account deletion, consistent with the Privacy Policy.

4.6 Business Ownership Verification

To ensure platform integrity, flyk may verify that a Business Owner owns or controls the business they claim. Verification may be conducted via:

• Email verification: We may send a one-time verification code to an email address matching the business’s website domain (e.g., name@yourbusiness.com).
• SMS verification: We may send a one-time verification code via text message to a phone number found on the business’s public website.

Phone numbers and email addresses used for verification are collected solely for the purpose of confirming business ownership. They are not used for marketing or shared with third parties except as needed to deliver the verification code (via our SMS and email delivery partners). Verification codes expire after 15 minutes and are permanently deleted after 24 hours. Verification records are retained for audit and trust purposes.

4.7 Message Translation

When you and a person who contacts your business read different languages, Flyk may machine-translate messages between you: the messages people send through Flyk are shown to you in your language, and the text replies you send through Flyk reach them in theirs. The other person can always see the original words, and so can you. Prices, numbers and links are never translated; if a translation would change one, the message is sent exactly as written. You can turn translation off at any time in your settings ("Translate messages").

5. Client Terms

5.1 Booking and Payment

When a Client books a Session with a Business Owner, the Client enters into a direct service agreement with that Business Owner. flyk facilitates the booking and payment but is not a party to that agreement. Clients authorize payment at booking confirmation; charges are captured upon Session completion as described in the payment policy.

5.2 Cancellations and Refunds

Cancellation and refund policies are set by individual Business Owners and are displayed at the time of booking. Unless a Business Owner’s policy states otherwise, the following default policy applies:

• 24+ hours before: full refund;
• 2 – 24 hours before: 50% refund;
• Less than 2 hours before: no refund;
• Business Owner-initiated cancellation: full refund to the Client.

5.3 Disputes with Business Owners

Any disputes regarding service quality, deliverables, or outcomes are between the Client and the Business Owner. flyk is not obligated to mediate such disputes but may, in its sole discretion, assist with dispute resolution. flyk does not guarantee the quality, safety, or legality of services offered by Business Owners.

6. AI Agent Interactions and AFODP

6.1 Consumer Agent Access

flyk’s registry is accessible to third-party Consumer Agents (AI assistants) via published APIs, the flyk MCP server, UTCP endpoints, and the AFODP protocol. By using the Platform, Business Owners consent to their Agent Cards being discoverable by Consumer Agents. Business Owners may opt out of specific discovery channels via dashboard settings.

6.2 No Warranty Regarding Consumer Agent Outputs

flyk does not control how Consumer Agents present, rank, recommend, or describe Business Owners or their services. flyk does not warrant that Consumer Agent outputs accurately represent Platform data. Any booking or service agreement resulting from a Consumer Agent interaction is governed by these Terms.

6.3 API Access

Access to the flyk Discovery API by third-party developers, Consumer Agent platforms, or other automated systems is subject to rate limits, authentication requirements, and the API Terms of Service. Commercial use of the API for purposes other than facilitating user discovery of Business Owners requires a separate agreement.

7. Intellectual Property

7.1 flyk IP

The Platform, including its software, AI models, AFODP specification, Agent Card schema, ranking algorithms, reputation computation systems, brand elements, and all related intellectual property, are owned by flyk or its licensors. Nothing in these Terms grants you ownership rights in Platform IP.

7.2 Open Protocol

The AFODP specification is published under the Apache 2.0 open-source license. Any third party may implement AFODP-compliant systems without permission or licensing fees, subject to the terms of that license. Platform software, AI models, and proprietary implementations remain exclusively owned by flyk.

7.3 User Content License

By submitting Content to the Platform, you grant flyk a worldwide, royalty-free, non-exclusive license to use, reproduce, modify, display, and distribute that Content for the purposes of operating the Platform, generating Agent Cards, and enabling discovery. This licence does NOT include training AI models on your Content — see the Privacy Policy. This license survives account deletion to the extent necessary to fulfill legal obligations and maintain system integrity.

7.4 Business Owner Data Ownership

Business Owners retain ownership of their underlying business data, service descriptions, and client relationships. flyk does not claim ownership of Business Owner business data. The cryptographic signatures on portable reputation profiles are issued by flyk but certify Business Owner-owned data.

8. Prohibited Conduct

You agree not to:

• Create false or misleading Business Owner profiles, credentials, or reviews;
• Circumvent, disable, or interfere with Platform security features or rate limiting systems;
• Scrape, harvest, or systematically collect Business Owner or Client data from the Platform without authorization;
• Manipulate the reputation or trust score system through artificial means, including fake completed sessions or coordinated inauthentic reviews;
• Attempt to reverse engineer the Platform’s AI models, ranking algorithms, or trust score computation systems;
• Use the Platform to offer or facilitate illegal services;
• Engage in harassment, discrimination, or abusive conduct toward any Business Owner, Client, or flyk personnel;
• Use the Platform in violation of any applicable laws or regulations.

9. Disclaimers

THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, FLYK DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

flyk does not warrant that: (a) the Platform will be uninterrupted or error-free; (b) Business Owner information or Agent Card data is accurate or current at all times; (c) third-party Consumer Agent outputs accurately represent Platform data; (d) services delivered by Business Owners will meet Client expectations.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FLYK’S TOTAL LIABILITY TO ANY PARTY FOR CLAIMS ARISING OUT OF OR RELATED TO THE PLATFORM OR THESE TERMS SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES PAID BY THAT PARTY TO FLYK IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).

IN NO EVENT SHALL FLYK BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Some jurisdictions do not allow limitations on implied warranties or exclusion of certain damages; in such jurisdictions, the above limitations apply to the fullest extent permitted by law.

11. Indemnification

You agree to indemnify, defend, and hold harmless flyk, its officers, directors, employees, contractors, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with: (a) your access to or use of the Platform; (b) your violation of these Terms; (c) any services you offer or deliver as a Business Owner; (d) any Content you submit; or (e) any dispute between you and another user.

12. Account Suspension and Termination

flyk may suspend or terminate your account at any time for: (a) violation of these Terms or the Acceptable Use Policy; (b) fraudulent activity; (c) failure to pay applicable fees; (d) conduct harmful to other users or the Platform.

Business Owners may cancel their subscription at any time through the dashboard. Cancellation takes effect at the end of the current billing period, and you keep access until then. There is no annual lock-in and no cancellation fee.

Deleting your account is different from cancelling: it cancels your subscription immediately and refunds the unused remainder of the month you have already paid for. Deletion is immediate and cannot be undone. Section 4.1 of the Privacy Policy sets out exactly what is erased and the limited records we retain.

Before you cancel or delete, you may export your portable reputation profile from the dashboard. For a copy of your other personal data, contact privacy@flyk.app. Retained account data is handled per the Privacy Policy and applicable data retention requirements.

13. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles. Any dispute not resolved by good-faith negotiation shall be settled by binding arbitration administered by JAMS under its Streamlined Arbitration Rules, with proceedings conducted in San Ramon, California. Class action and jury trial rights are waived to the fullest extent permitted by law.

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in a court of competent jurisdiction without waiving the right to arbitration.

14. General Provisions

Entire Agreement. These Terms, together with the Privacy Policy and Acceptable Use Policy, constitute the entire agreement between you and flyk with respect to the Platform.

Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions will continue in full force.

Waiver. Failure by flyk to enforce any provision does not constitute a waiver of the right to enforce it later.

Assignment. You may not assign these Terms without flyk’s prior written consent. flyk may assign these Terms in connection with a merger, acquisition, or sale of assets.

Contact and Notices. For questions about these Terms, or to give any notice under them, contact Flyk, Inc. at legal@flyk.app. Email is the designated channel for legal notices to flyk.

15. Messaging and Call Terms

Program name: Flyk.

flyk sends messages through the channels a Business Owner has enabled — currently SMS and WhatsApp — to (a) consumers who start a conversation with a flyk number, and (b) business owners who request one-time verification codes or manage their business by text. Supported channels may change (Section 3.4). Consent to receive messages is not a condition of any purchase.

You opt in by texting a Flyk number first, by asking us to text you a verification code, or by texting the Flyk business line. We reply to conversations you start and send only messages you asked for. Flyk does not send marketing texts.

Message frequency varies based on your activity. Message and data rates may apply; check with your mobile carrier for details.

Reply STOP at any time to opt out of further messages, on SMS or WhatsApp. Reply HELP for help, or contact support@flyk.app.

Mobile carriers are not liable for delayed or undelivered messages.

Calls to a flyk-powered business number may be answered by an AI assistant, which identifies itself at the start of the call. Call audio is transcribed to text so the assistant can respond and the business has a record; flyk does not retain call audio recordings. If you prefer not to speak with an AI assistant, ask to be passed to the business directly. See the Privacy Policy for how transcripts are handled.

See our Privacy Policy at flyk.app/privacy. We never sell or share your mobile number or opt-in data for marketing.